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PET PARADISE
CASE STUDY

“Partnering with Mood is one of the best things we could have done for our locations. They consistently go above and beyond to ensure that we’re getting the most out of our services. ”
– Lisa Tarr
Vice President,
Marketing & Communications
Download Case Study

ABOUT PET PARADISE

Pet Paradise Resort and Day Spa, with 35 locations, stands as one of the nation’s leading pet boarding and daycare centers. Each location features exceptional amenities like a bone-shaped pool and a pet spa, but it’s their profound passion for pets that truly distinguishes them. Pet Paradise’s core mission is to offer pet owners complete peace of mind by ensuring a safe, clean, and enjoyable boarding experience for their furry guests.

THE CHALLENGE

Pet Paradise understands that an inviting and energetic atmosphere is crucial for building trust with clients and ensuring a positive experience for both pets and their owners. They believe that the right environment at pet drop-off areas and a supportive workplace for staff are essential for providing top-notch service.

Attention to detail is key to their success, including the choice of music that sets the tone for guests and energizes employees. Pet Paradise needed a reliable provider to deliver this ambiance consistently across all locations. Additionally, they wanted a more dynamic way to present their services and promotions, moving away from print menus to a more engaging and cost-effective solution.

Pet Paradise sought a single-point-of-contact provider that could handle their diverse needs efficiently and consistently. Mood Media emerged as the ideal partner, offering the solutions they required to enhance both their customer and employee experiences while streamlining service presentations and reducing print costs.

THE SOLUTION

Mood Media provided Pet Paradise with a comprehensive suite of services to enhance their in-store experience, reduce print costs, and streamline content management across their locations.

DIGITAL SIGNAGE

Each Pet Paradise location is equipped with 2-4 screens displaying pricing, videos, photos, and promotional information. Mood Media’s expert content developers collaborate with Pet Paradise to create engaging images and templates. Using Harmony, Mood’s intuitive content management system, Pet Paradise’s marketing team can easily manage and schedule content, make pricing updates, and personalize local information with just a few clicks.

CORE MUSIC

Pet Paradise enjoys a simple selection of 10 professionally-curated music programs, each featuring hundreds of tracks licensed for business use. These playlists are automatically refreshed with new tracks every month, ensuring a dynamic and engaging atmosphere.

In addition, selected Pet Paradise locations utilize Mood for high-quality commercial sound system equipment, including installation and ongoing service, to ensure optimal audio performance.

THE RESULTS

Mood Media has enabled Pet Paradise to make impressive first impressions and deliver a remarkable experience across all their locations. The digital signage system offers a modern, clean, and inviting look, while the curated music programs contribute to a lively and welcoming atmosphere. With web-based portals for managing music and digital signage, Pet Paradise can effortlessly control and update their audio and visual content, ensuring a consistent experience across their sites.

Pet Paradise is extremely satisfied not only with the quality of Mood’s solutions but also with the exceptional level of service provided. The dedicated account executive has played a crucial role in maximizing the benefits of the services. Pet Paradise’s Vice President of Marketing & Communications, Lisa Tarr, emphasizes that partnering with Mood has been highly beneficial. She notes that Mood consistently exceeds expectations, offering outstanding support and communication. The impact of Mood’s music and digital signage solutions on the customer experience has been significant, making them an invaluable asset with unmatched reliability and ease of use.

CONNECT WITH US

Elevate your spa, for humans or pets, through the power of Mood’s Solutions.

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