PET PARADISE
CASE STUDY

"Partnering with Mood is one of the best things we could have done for our locations. They consistently go above and beyond to ensure that we're getting the most out of our services. "

- Lisa Tarr
Vice President,
Marketing & Communications

Download case study (ENGLISH)

OM PET PARADISE

Pet Paradise Resort and Day Spa, with 35 locations, is one of the nation's leaders in pet hotels and daycares. Each resort offers unique amenities like a bone-shaped pool area and a pet spa, but it's their genuine passion for animals that truly sets them apart. Pet Paradise's core mission is to give pet owners complete peace of mind by providing a safe, clean and enjoyable stay for their four-legged guests.

THE CHALLENGE

Pet Paradise knows that a welcoming and energetic atmosphere is crucial to building customer trust and ensuring a positive experience for both pets and owners. They believe that the right environment at check-in and a supportive workplace for staff are essential to providing top-notch service.

Attention to detail is key to their success, including the choice of music that sets the mood for guests and energizes employees. Pet Paradise needed a reliable supplier who could deliver this atmosphere consistently across all sites. In addition, they wanted a more dynamic way to present their services and promotions, moving away from printed menus to a more engaging and cost-effective solution.

Pet Paradise was looking for an end-to-end provider with a single point of contact that could manage their varied needs effectively and consistently. Mood Media was the perfect partner, providing the solutions required to improve both the customer and employee experience, while streamlining service presentation and reducing printing costs.

THE SOLUTION

Mood Media delivered a complete portfolio of services to Pet Paradise to improve the store environment, reduce printing costs and simplify content management across all sites.

DIGITAL SIGNAGE

Each Pet Paradise location is equipped with 2-4 screens displaying price information, videos, images and promotions. Mood's experienced content developers work with Pet Paradise to create engaging images and templates. With Harmony, Mood's intuitive publishing tool, Pet Paradise's marketing department can easily manage and schedule content, update pricing, and customize local information - all with just a few clicks.

CORE MUSIC

Pet Paradise has access to ten professionally curated music programs, with each program containing hundreds of songs licensed for commercial use. The playlists are automatically updated every month with new songs, creating a dynamic and engaging atmosphere.

In addition, selected Pet Paradise sites use Mood for high quality commercial audio equipmentincluding installation and ongoing service, to ensure optimal sound experience.

THE OUTCOME

Mood Media has given Pet Paradise the opportunity to create a strong first impression and deliver an impressive experience across all sites. The digital signage system provides a modern, clean and inviting look, while the curated music programs contribute to a lively and welcoming atmosphere. With web-based portals to manage music and digital signage, Pet Paradise can easily control and update its audio and visual content, ensuring a consistent experience across all devices.

Pet Paradise is very pleased not only with the quality of Mood's solutions but also with the exceptional level of service. The dedicated account manager has played a crucial role in maximizing the benefit of the services. Lisa Tarr, Vice President of Marketing & Communications at Pet Paradise, emphasizes that working with Mood has been very valuable. She emphasizes that Mood consistently exceeds expectations through excellent support and communication. The impact of Mood's music and digital signage solutions on the customer experience has been significant, making them an invaluable asset with unparalleled reliability and ease of use.

CONTACT US

Enhance your spa experience - for both humans and animals - with Mood Nordic's solutions.

PET PARADISECASE STUDY