Privacy policy
It is important to us at Mood Nordic that you feel safe with how we handle your personal data. We process your data responsibly and transparently in accordance with Swedish and European data protection legislation (GDPR). Here we describe what data we collect, why we collect it, how we use it and what rights you have.
What data do we collect?
We collect personal data when you:
- Become our customer
- Contacting us by email, phone, website, social media or other channels
- Using our services or placing an order
The personal data we may collect are:
- Name
- E-mail address
- Telephone number
- Address
- Payment details (invoice information, bank account number)
- Information on goods/services ordered
- Data from customer surveys and analysis (e.g. purchase history)
Why do we collect your data?
We process your personal data in order to:
- Fulfilling contracts and delivering services/products
- Managing orders and payments
- Improving our services and customer experience
- Send relevant information and offers
- Meeting legal requirements (e.g. bookkeeping and accounting)
- Follow up on customer relations and conduct customer surveys
Legal basis for processing
We process your personal data on the basis of:
- Performance of contracts
- Legal obligation
- Legitimate interest (e.g. marketing, customer service)
- Consent (for certain types of marketing or when required by law)
How do we use your data?
All data is used to deliver our services, improve our products and give you as a customer the best possible service. The data can also be used for statistics, quality work and marketing.
Cookies and tracking
We use cookies on moodnordic.se to improve your experience, analyze traffic and personalize content. Cookies are small text files that are stored on your device. You can manage or delete cookies yourself in your browser.
Examples of cookies we use:
- Necessary cookies for the website to function
- Analytics cookies (e.g. Google Analytics) to understand how the website is used
- Marketing cookies to display relevant offers
When you visit our website for the first time, you will be given the choice to accept cookies or to manage your settings.
Social media
Our social media presence (e.g. LinkedIn, Instagram) is managed during office hours. Personal information sent to us via direct messages is handled in the same way as if you contact us by email. Public comments that violate privacy or contain sensitive information may be removed without prior notice.
Who has access to your data?
Only authorized personnel at Mood Nordic and our partners (e.g. suppliers, IT services) have access to your data and only to the extent necessary to perform their duties. All partners are subject to data protection and confidentiality agreements.
How long do we keep your data?
We keep your data for as long as you are a customer and for as long as required by law (e.g. the Accounting Act). After that, the data is deleted or anonymized.
Your rights
You have the right to:
- Request an extract from the register and see what data we process about you
- Requesting correction of incorrect or incomplete data
- Request deletion of data (if no longer needed or if processing is illegal)
- Request restriction of processing
- Object to processing based on legitimate interest
- Withdrawing consent (if processing is based on consent)
Do you want to exercise any of these rights? Contact us and we will help you!
Contact us
Do you have questions about how we handle personal data, want to request an extract from the register or have comments? Please contact us:
Mood Nordic AB
E-mail: support@moodnordic.se
Phone:+46 8 80 08 08
Address: Radiovägen 2, 135 48 Tyresö
E-mail: support@moodnordic.se
Phone:+46 8 80 08 08
Address: Radiovägen 2, 135 48 Tyresö
You also have the right to contact the Data Protection Authority (DPA) if you have a complaint about our processing of personal data.
Last updated: 3.7.2025
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